20 phrases to avoid in the restaurant
What we say to our guests is an important part of their overall hotel and or restaurant experience.
We must remember to be polite, professional and courteous at all times. Especially since we are in the business of providing service excellence to our guests.
To ensure that your team are providing service excellence and maintaining a good image for your business by using positive verbal communication food and beverage trainer has complied a list of 20 phrases you can train them on what to say when they are taking orders, checking on guests and handling complaints.
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