Food and Beverage


Food and Beverage

Before a waiter takes an order from the guest they must have the product knowledge and understanding of the food and beverage menus. They must know the sequence of service, how to prevent and handle complaints and ensure that the guest has had an exceptional dining experience.

This comes down to training. A good manager and organization provides ongoing training to their teams to ensure quality service for their guest as well as maintaining a great staff morale.

Build your training library with following the trainings. The collection of trainings emphasize on guest service standards, product knowledge and effective communication methods. Each powerpoint training comes with a free lesson plan and a variety of activities.

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Start your collection with these free trainings;

Free Training’s



To download the actual powerpoint trainings simply subscribe to Food and Beverage Trainer. You will also receive the lesson plans and activity worksheets for each of these trainings.

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Product Knowledge & Service Training’s

Cocktail Training

Cocktail Training

Training Duration: 2.5-3 hrs
Includes: Lesson Plan, PowerPoint (38 slides), Quiz,
Role Plays.

By the end of this training session students will…

  • Learn about the different types of Liqueurs used in cocktails.
  • Identify which Glassware are used for making certain cocktails.
  • Identify the equipment needed to make Cocktails.
  • Understand the basic steps required in making a cocktail menu.
  • How to take orders for cocktails.

Wine Training

Wine Training

Training Duration: 2.5 hrs
Includes: Lesson Plan, PowerPoint (42 slides), Quiz,
Role Plays.

By the end of this training session students will be able to…

  • Identify 5 different styles of Wine.
  • Understand 6 Basic Steps for Making Wine.
  • Identify and distinguish 8 different Grape Varieties Know the correct Storage Temperatures.
  • How to take an Order for Wine.
  • How to serve Wine.
  • How to taste Wine and Identify their different Characteristics from other Grape Varieties.

Beer Training

Beer Training

Training Duration: 2 hrs
Includes: Lesson Plan, PowerPoint (35 slides), Activity worksheets, Role Plays.

By the end of this training session students will…

  • Be able to identify the 4 main ingredients used for making beer.
  • Have a basic understanding on how beer is made.
  • Learn how to pour a beer.
  • Identify the different glassware used for serving beers.
  • Take an order for beer (Role Play)

Spirits Training

Spirits Training

Training Duration: 2 hrs
Includes: Lesson Plan, PowerPoint (60 slides), Quiz,
Role Plays.

By the end of the session students will …

  • Be able to identify the 6 different Spirits types and their origin.
  • Have a basic understanding on the process of how they are made and main ingredients.
  • Identify the most popular labels for each spirit and house pouring brands.
  • Learn up selling techniques when selling each type of spirit.
  • Be able to identify the different classic cocktails that are made with each type of spirit.

 

Guest Requests

Guest Requests

Training Duration: 1.5 hrs
Includes: Lesson Plan, PowerPoint (18 slides), Worksheets,
Role Plays.

By the end of this training session students will…

  • Be familiar with the different type of requests a guest may have and know how to respond in a professional manner.
  • They will also learn about food allergies and how important it is to communicate this information the their manager/supervisor and chef.

 

Handling Complaints

Handling Complaints

Training Duration: 2 hrs
Includes: Lesson Plan, PowerPoint (15 slides), Worksheets,
Role plays.

By the end of this training session students will…

  • Learn the different types of complaints a guest may have in the restaurant and identify the correct steps to solve the issue in a professional manner.

 

 

 

 

Effective Communication

Effective Communication

Training Duration: 2 hrs
Includes: Lesson Plan, PowerPoint (28 slides),
Worksheets, Log Book and Briefing Templates.

By the end of this training session students learn…

  • The importance of communication.
  • 4 Methods of Effective Communication in the F&B department:-Daily Briefing; Log Book; Email; & Shift Handover
  • How to prepare a briefing sheet and fill in a log book.
  • When it is appropriate to call instead of sending an email and vice versa.

 

hotel kitchen staff

Working in a Hotel Kitchen

Training Duration: 2 hrs
Includes: Lesson Plan, PowerPoint (15 slides),
Worksheets, Mini Quiz

By the end of this training session students will be able to…

  • Identify the different sections within a hotel kitchen.
  • Know the types of foods that are prepared in each Section and where to store the foods.
  • Identify the different ways to cook foods and the types of equipment used to cook the foods.

 

Restaurant Business Training’s

Recipes & Menus

Recipes & Menus

Training Duration: 1.5 hrs
Includes: Lesson Plan, PowerPoint (14 slides), Worksheets,
Group Activities, Basic Costing.

By the end of this training session students will be able to…

  • Identify what are the 4 requirements needed for a recipe.
  • Read and understand a recipe.
  • Understand Food Measurements and Cooking Methods.
  • Understand what are the 3 components required for creating a menu; Menu Descriptions, Layout and Design, Pricing.

 

Events

Events

Training Duration: 2 hrs
Includes: Lesson Plan, PowerPoint (22 slides), Floor Plans,
Worksheets, Group Activities, Basic Events Costing.

By the end of this training session students will be able to…

  • Name at least 8 different types of events.
  • List at least 7 types of event set up/seating arrangements.
  • Draw a floor plan for an event.
  • Identify and understand the different requirements clients need for their events.
  • Understand the basic costings for an event

 

Restaurant OrganizationRestaurant Organization

Training Duration: 2.5 hrs
Includes: Lesson Plan, PowerPoint (23 slides), Worksheets,
Group Activities.

By the end of this training session students will learn to…

  • Create a Service Organizational Chart.
  • Identify the key responsibilities of each position.
  • Understand the fundamentals of a roster including; Forecasting, Budgets & Labour Costs; and will create their own roster.

 

Capital and Labour CostFeatures of Capital & Labour Costs

Training Duration: 2hrs
Includes: Lesson Plan, PowerPoint (21 slides), Worksheets, Basic Costings, Group Activities.

By the end of the session the students will have a basic understanding about…

  • Labour Costs
  • Restaurant Capital
  • Profit and Loss
  • Expenses

 

 

Features of the Restaurant BusinessFeatures of the Restaurant Business

Training Duration: 2.5 hrs
Includes: Lesson Plan, PowerPoint (32 slides), Worksheets.

By the end of the session the students will be able to identify  7 Features of the Restaurant Business:

  • The Concept
  • Different Styles of Service
  • The Theme
  • The Design
  • The Menu
  • The Location
  • The Name

Hotel English Training’s

Restaurant Concepts & Services

Restaurant Concepts & Services

Training Duration: 2 hrs
Includes: Lesson Plan, PowerPoint (17 slides), Worksheets,
Group Activities.
English Level: Upper Intermediate

By the end of this training session students will…

  • Learn 7 different types of Restaurant Concepts and their Style of Service
  • Be able  identify what is a Franchise
  • Know the 3 main groups restaurants are generally classified under

 

Restaurant Facilities & Equipment

Restaurant Facilities & Equipment

Training Duration: 1.5 hrs
Includes: Lesson Plan, PowerPoint (21 slides), Worksheets,
Group Activities.
English Level: Pre Intermediate

By the end of this training session students will….

  • Learn English vocabulary of the different types of Restaurant Facilities and Equipment used to  operate a restaurant.

 

 

 

Food Types

Introduction to Food Types & Groups

Training Duration: 1.5 hrs
Includes: Lesson Plan, PowerPoint (15 slides), Worksheets,
Group Activities.
English Level: Elementary

By the end of this training session students will…

  • Be able to identify 8 different types of food groups including: Meat (and animals), Seafood, Dairy, Grains, Fruits, Vegetables, Desserts and Fast Foods.

 

Food GroupsFood Groups

Training Duration: 2 hrs
Includes: Lesson Plan, PowerPoint (17 slides),
Worksheets, Flashcards, Group Work.
English Level: Upper Intermediate

By the end of this training session students will be able to…

  • Understand what a food pyramid is and identify the 5 to 6 main food groups.
  • Understand why it is important to have Fibre, Proteins, Carbohydrates and Vitamins in our diets.

 

 

 

Food Preparation

Food Preparation & Equipment

Training Duration: 2 hrs
Includes: Lesson Plan, PowerPoint (12 slides), Worksheets,
Group Activities.
English Level: Intermediate Level

By the end of this training session students will…

  • Learn the different ways to prepare food and understand the meaning of “Mise en Place”.
  • Identify the different food measurements and equipment used for cooking.
  • Identify the most common cooking ingredients (vegetables).

Food PackagingFood Packaging

Training Duration: 2 hrs
Includes: Lesson Plan, PowerPoint (16 slides),
Worksheets, Flashcards, Group Work.
English Level: Pre Intermediate Level

By the end of this training session students will be able to…

  • Identify  the different types of food containers and packages.

Table Settings

Casual & Fine Dining

 

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